Join Our Team
Join Something Different!
You’re the best and you want to join a team that appreciates you. We keep on growing because we only hire the best, and our customers love us for it. You’ve probably seen our trucks and our ads and know we have a different look from all the other HVAC companies. What you don’t know is what it’s like to be a part of a team that chooses to be different, how much you feel appreciated when you don’t cut corners, when you give customers premium service. People come to Dugan Air looking for a job. They stay at Dugan Air because they find a professional atmosphere where they develop a career, room to grow, and opportunities to excel. If you want to be part of something different and you want something more fulfilling than just a job – then you have found what you’re looking for. At Dugan Air, we believe your work has a direct effect on the success of our company. You will find a work environment where you will be appreciated by your team and clients. If this sounds like you let’s talk! What We Offer:
- Sign On Bonus
- Anthem Health Insurance
- Health Savings Account
- Workman’s Compensation Insurance
- Company Paid Holidays (6)
- Company Paid Personal Time Off
- Company Paid Other Time Off (Bereavement)
- Simple IRA Retirement Plan with Company Match
- Top Pay
- Tool Stipend and Account
- Continual Service Training
- Continual Social Skills Training
- Advancement Opportunities
- Team Member Referral Bonus
- Additional Income Opportunities
View our current openings here:
Customer Service Coordinator
Job Title: Customer Service Coordinator
Pay Scale: $18-30/hour
Work Hours: 7:30 am to 4:30pm, Monday through Friday
Primary Job Function: Answers incoming phone calls. Communicates effectively and professionally with customers to determine their needs. Schedules customers based on urgency and availability. Notifies technicians of assignments and enters necessary data into dispatching software. Communicates with Service Manager to ensure great customer relationships. Performs follow up calls to customers to ensure we have delivered on ‘Premium Service – No Shenanigans.’ Fills out appropriate paperwork to file financing, rebates, and/or warranties.
Reports to: Office Manager
Required Qualifications:
- Able to communicate in person and on the phone in a professional and courteous manner.
- Must be detail oriented.
- TEAM oriented.
- Follow up and follow through with technicians and customers to help maintain good customer relationships.
- Able to answer multi-line phones.
- Computer skills, including but not limited to use of Microsoft office products
- Ability to multi-task.
- High school diploma or general direction degree(GED)
- Experience working in fast paced environment and able to demonstrate the ability to utilize judgment in order to plan and accomplish goals.
- Previous dispatching/scheduling experience is a must.
- Previous experience in HVAC a plus.
- Patience and endurance to sit/stand behind a desk all day.
Daily, Weekly, Monthly, Yearly Duties:
- Customer Interaction: Respond to customer inquiries via phone, email, internet, and in person in a courteous and professional manner.
- Appointment Scheduling: Schedule service appointments for HVAC technicians using dispatching software, ensuring efficient dispatching and accurate appointment details.
- Information Provision: Provide information about our HVAC services, pricing, and technical details to customers.
- Problem Resolution: Address customer concerns and complaints effectively, escalating issues when necessary.
- Documentation: Maintain accurate customer records, service logs, and follow-up documentation.
- Sales Support: Assist in promoting and selling HVAC maintenance plans, upgrades, and services.
- Team Collaboration: Collaborate with HVAC technicians and other departments to ensure a seamless customer experience.
Job Type: Full-time
Pay: $18.00 – $30.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Service Technician – HVAC
Position Summary: To provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience.
Work start and end time: Monday through Friday 8am – 5pm (Weekends, Overtime & Evenings as needed)
Employment Type: Full Time
Pay Scale: $25 – $35 per hour
Qualifications needed for this position:
- 3+ years of experience
- Universal EPA certification
- Possess tools needed
- Valid driver’s license and insurable driving record
- Ability to read and interpret wiring diagram and blueprints
- Be familiar with a wide range of equipment and troubleshooting techniques
- Experience making repair and replacement decisions
- Advanced customer service skills
- Knowledge of basic sheet metal practices
- Knowledge of air balancing principles and techniques
Benefits of this position:
- Top pay
- Year-round employment
- Advancement opportunities and career growth plan
- Dedicated services support team
- Computerized dispatch program
- Factory training
- In-house training
- Well stocked vehicle inventory
- Take home vehicle
- Tools program
- Personal use program
- Paid holiday, vacation and sick days
Install Technician – HVAC
Position Summary: To provide heating and air conditioning systems installation according to company standards providing the customer with a high-quality experience.
Work start and end time: Monday through Friday 8am – 5pm (Weekends, Overtime & Evenings as needed)
Employment Type: Full Time
Pay Scale: $15 – $35 per hour
Qualifications needed for this position:
- 5+ years of experience is a plus
- Valid driver’s license and insurable driving record
- Ability to read and interpret wiring diagram and blueprints
- Be familiar with a wide range of equipment
- Advanced customer service skills – must be personable & possess good customer relation skills
- Knowledge of sheet metal practices
- Knowledge of air balancing principles and techniques
- Must be skilled on new construction and retrofits
Benefits of this position:
- Top pay
- Year-round employment
- Advancement opportunities and career growth plan
- Factory training
- In-house training
- Well stocked vehicle inventory
- Tools program
- Paid holiday and vacation days
Comfort Advisor
Position Summary: The goal of the Comfort Advisor is to close replacement sales. The Comfort Advisor is personally connected to each client offering the right solutions to fulfill each client’s needs and close the sale with adequate margins.
Main Responsibilities
- Establish trust through building credibility, rapport and demonstrating empathy with clients.
- Close the sale ensuring the client and the company’s needs are met.
- Execute the Comfort Consultant Sales Process on each and every call.
- Follow-up appropriately on sales calls and disposition accurately in paperwork.
- Design comfort systems appropriately by fully understanding the client’s needs and the
- calculations necessary to do so.
Work start and end time:Work as needed on client’s schedules to close sales.
Employment Type: Full Time
Pay Scale: Base Salary with 4%, 6%, 8%, 10% Commission
Qualifications needed for this position:
- 3+ years of sales experience
- Valid driver’s license and insurable driving record
- Ability to utilize iPads, iPhones and software technology
- Advanced customer service skills – must be personable & possess good customer relation skills
- Experience in HVAC trade a plus but not a necessity
Apply Now
Careers
Premium Service Beginning to End
First Generation; Locally Owned & operated
24/7 Emergency Service available
Financing Options that fit your situation
Certified & Skilled Technicians
Budget-Saving Maintenance Plans
Premium Service
Beginning to End
First Generation; Locally
Owned & operated
24/7 Emergency Service
available
Financing Options that
fit your situation
Certified & Skilled
Technicians
Budget-Saving
Maintenance Plans
My entire experience has been the best. Everyone has been friendly and helpful. They were on time and professional. I highly recommend Dugan Air Heating and Cooling.
Bonnie W.
Fantastic company to work with. Options were explained in detail with clear pricing. On time, fast, professional crew. Clean installation of new AC/Furnace. Best HVAC company I've ever hired.
Frank R.
These guys are awesome. Very professional with fair pricing. Always dependable. Won’t use anybody else! Love this company.
Linda S.
Max was super helpful and knowledgeable about what was needed for my A/C unit. I would highly recommend and will be calling Dugan again for any heating/air problems.
Jeremy R.
So happy we went with Dugan Air. Our home layout presented install issues that the team met head on. Sales team presented us with many options and walked thru the pros and cons of each. Great company, great people. Thanks to Dugan Air!
Mark R.

