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Communication was great- we received a call to ask if the tech could come earlier. We received a text prior to the tech coming to our home telling us who would be coming and there was even a picture of the tech who would be helping us. Tech was very knowledgeable and made sure we understood what the problem was with our system and what needed to be fixed in order for it to run correctly. We appreciated all of the communication we received, especially the service tech’s explanation of the problem. We will definitely recommend Dugan Air to our friends & family! Reached out to Dugan Air and they were so professional, asked a few questions and knew right away how important it was to get our system fixed. They explained that they would send someone out asap but that it might be after hours and even then gave me options to wait until morning. When I got ready to say we can wait I got a text that alerted me that my technician was on their way! Thomas was professional along with his the other technician. Quickly they accessed things and explained what needed done. Highly recommend and will call them again when needed. Always professional and courteous. They were here in less then 12 hours and got it fixed. Aaron Lee was patient and helped me understand what was needed to keep my system running smoothly. Bill was awesome as usual. He's efficient and friendly. I can always count on build to do his job. He found something today that was still under warranty and fixed it right away. These guys are awesome. Very professional with fair pricing. Always dependable. Won't use anybody else! Love this company. Max was super helpful and knowledgeable about what was needed with my A/C unit. I would highly recommend and will be calling Dugan again for any heating/air problems. Receptionist and technician were both very polite and courteous. Called Dugan at 3:00 on a Friday and technician arrived at 4:30 and had my a/c fixed by 6:00. Will definitely use this company again. I rely on Dugan to maintain the heating and cooling systems in two of my investment properties. The pricing has always been fair the service is professional. The service is often the same day when it's an emergency on the weekend they're there to take care of things right away. I would highly recommend them. Tech was very knowledgeable and pleasant. Great work. Will use this company again. Dugan has installed 2 systems in 2 different houses for me. They also installed a system in my son's house. They are always responsive and send the best of the best technicians out. I would highly recommend this company to anyone needing a new system or maintenance/repairs. They are awesome! Dugan Air Company is one of the Best Professional businesses from start to finish! I called to leave a message on a Sunday for a quote and the receptionist answered on a Sunday evening. Dan came out the very next day for our quote. My wife and I the scheduled our instalationdate. These Gentlemen we're on time with no phone calls needed. The work done was very professional,kind and considerate of our needs. I would 110% Recommend these gentlemen and the Dugan Company for any of these needs. Our Unit is so Quiet that my Wife and I were shocked that the unit was running!!! This is NO JOKE!!! WOW!!. Thank you Dan and the Crew for our New and improved unit!! Much appreciated for the Workmanship as well!!Money well spent!!!Thank you,Billy & Jennifer Compton They were very professional and responsive. I needed a part ordered, and they were able to get it in the next day and schedule installation for the following day. I highly recommend them for fast turnaround! I can't imagine ever using any other service for my heating and air needs. From the folks in the office to the technician coming to your home or business, everyone is very professional, knowledgeable, and very kind. They do good quality work at a reasonable price and are also very involved in the Trafalgar community.I highly recommend this company! Dugan Air Heating & Cooling has been my go to resource for all my HVAC needs for many years. They are extremely knowledgeable and pragmatic. And if and when I had a need for a new furnace or AC unit, Dugan Air recommended the best options for my need at a reasonable price. Very happy with the response time and service. Matt took time to explain everything and went above and beyond to check that everything was OK before he left. I would most definitely call again for any service needs. Prompt response to my after hours service call. Bill showed up on time and got our furnace working again. Very professional and would highly recommend. We use Dugan to maintain our furnace and a/c. They're wonderful to work with! I'm always taken care of when I call in and the technicians are great! I highly recommend! Great experience! The owner is wonderful and tried to help us over the phone before sending a technician out. Great customer service! Our technician was wonderful! He effectively diagnosed the issue and patiently explained to us what was wrong and how to fix it. He was respectful, knowledgeable, professional, and kept a clean and tidy work environment. Our family will be return clients and highly recommend Dugan Air Heating and Cooling! Excellent service. Made appointment online the night before for routine maintenance because my schedule opened up. Called 30 minutes prior to arrival. Ben, the tech, was quick and efficient in his work. He advised us that an electronic part was showing signs of failure, but that it was still in the “ok” range. We went ahead and replaced the part. There was no pressure to buy and no pushy sales. Excellent experience with a great company. Highly recommended! I have Used Dugan for about 6 years for our bi-annual maintenance. They have always been very professional, trustworthy, on time, easy to work with...honestly I could not ask for more. Great people! Thanks for being a company that I can count on. Means a lot. John Hurlow We’ e used Dugan Air for everything related to heating and cooling and they’ve also installed 2 water heaters, one of which required extensive installation. They have maintained and repaired everything for us for close to a decade at 3 residences, installed 2 ductless systems and recently installed a new AC, heating system, and wifi thermostat. They are always responsive day, night, weekends and holidays. We feel very confident with the knowledge and integrity of all the technicians. It’s evident that Dan Dugan and everyone stays updated on the most efficient and reliable equipment and they stand behind their service and equipment. Honestly, we couldn’t recommend them more highly than we do. Our technician, Max, was courteous and professional. We had a maintenance contract heating inspection and tuneup completed and are very impressed with the incredible communication and execution of this engagement. Dugan Air has a great reputation and they exceeded our expectations. We highly recommended Dugan Air Heating and Cooling for all of your HVAC needs! Very nice people, answered all of our questions, no pressure to get unit we could not afford. Was installed not long after making decision and the gentleman that came to install we very nice. Will use them again. Our technician was very informative about settings for use of our HVAC system. He also explained some options we will consider for upgrades. Great company - best HVAC service we've ever had. Would highly recommend. Technician dispatched to my house was extremely knowledgeable about my specific system and was able to resolve the issue in a short period of time. I appreciated Dugan Air’s prompt response and follow up to ensure that my geothermal system would now operate as intended. Thank You Duggan has great staff. Max, my technician, was helpful, efficient, and skilled with a laid back style. He recommended the new air filtration, I wave system, provided an informative brochure, gave me time to make the decision, and came back in 2 days for installation. This is an awesome company. Ben was a pleasure to work with. Clearly explained the problem and was able to fix it when another company had failed. Helped us make an informed decision regarding a home humidifier and air purification system. Very knowledgeable and professional. Our heat pump went out and Dugan Air came out the same day that we called and installed a new air conditioner, furnace and thermostat the next day. Professional service at a reasonable price. You can't ask for more than that. Highly recommended. Great company to work with. They obviously focus a great deal on the customer experience. The quality of the products and labor are also at a high level. If you own a home or business you will need HVAC services for many years. Start now by building a relationship with Dugan. Highly Recommend. Dugan Air is by far the best in the business. Everyone I have worked with are very professional and down to earth. I would highly recommend them. We are extremely happy with our service from start to finish. Dan made sure to educate us on replacing our HVAC system during our initial meeting. Our communication with Stephanie and Nichole was thorough and friendly throughout the process. Our installers, Chris and Matt, were prompt and professional. They did a wonderful job keeping us informed throughout our install and explaining the system once they finished. We are big fans of Dugan Air and look forward to having their company service our system for years to come! We recently had an issue with our AC and the tech arrived shortly after I called. The service I received was phenomenal from the point of explaining the system and issue, to the protective equipment he used for our home. I am new to the area and would highly recommend, as this was service that was far beyond previous experiences. Treating us as the customer is the best business model a company could have. Thank you! Bill was very professional. He was very responsive when we asked questions. I would highly recommend Bill on any air conditioning or furnace project that anyone might need help. He also is very likable and a total gentleman the entire time he was here at the house.Tamla Alexander Highly recommend Dugan Air for all you Heating and Cooling needs. Great quality work and knowledgeable crew. Thank you From the office staff to the field technician, Dugan Air gave us great service. We were able to get an appointment in a reasonable amount of time and received a follow up confirmation. On the day of our appointment, AC Technician called ahead to let us know he could come earlier if we were available. He quickly diagnosed our problem, explained the work needed, listed out the costs, answered our questions, and then made the repairs. Couldn't ask for a better customer experience. Everyone at Dugan has always been helpful and kind. They explain what they’re doing and why, and are prompt with their service. The communication is also great. Every person they’ve ever sent is someone I feel comfortable having in my home. ‹ ›