Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Dugan Air Heating & Cooling LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our Website, www.goduganair.com. By using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal and Non-Personal Information

When you visit our Website, we may collect:

• Personal Information: Information you provide, such as name, email address, phone number, or service requests.
• Non-Personal Information: Information automatically collected, including domain name, IP address, browser type, operating system, referral source, pages visited, and duration of visits.

We may also collect information through cookies and similar technologies to enhance user experience and for advertising purposes.

Third-Party Data Collection

We collaborate with third-party partners to gather additional data for remarketing, advertising, and analytics.

How We Use Your Information

We use the information collected for purposes including, but not limited to:

1. Providing HVAC services, responding to inquiries, and scheduling appointments.
2. Improving our Website, advertising, and customer service.
3. Sending promotional materials, updates, and special offers with your consent.

How We Protect Your Information

We employ industry-standard security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage and secure transmission practices.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our Website. You can modify your browser settings to disable cookies, but this may impact the functionality of certain features.

Sharing Your Information

We do not sell or rent your personal information. We may share information:

• With trusted partners or third-party service providers for business operations (e.g., analytics, advertising).
• When legally required to comply with investigations or enforce legal rights.

Aggregate Data

We may share non-personal, aggregated data with partners for analytics and marketing.

Your Privacy Rights

Residents of certain states (e.g., Indiana after January 1, 2026) have additional rights under privacy laws, including:

• The right to access, correct, or delete personal information.
• The right to opt out of targeted advertising or the sale of personal data.

To exercise these rights, contact us here.

Links to Third-Party Websites

Our Website may link to external websites. We are not responsible for the privacy practices of these third parties, and interactions on their platforms are governed by their privacy policies.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be noted with the revised date. We encourage you to periodically review this Policy for changes.

Your Consent

By using our Website, you agree to this Privacy Policy. If you do not consent, please discontinue use of our Website. Continued use after updates signifies acceptance of the revised Policy.

Opt-Out Options

To opt out of tracking or targeted advertising, visit:

• http://www.aboutads.info/choices/
• http://www.networkadvertising.org/choices/

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Dugan Air Heating & Cooling LLC
Email: info@goduganair.com

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at info@goduganair.com.

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at info@goduganair.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Dugan Air 2000 IN-135, Franklin, IN 46131 info@goduganair.com (317) 318-0995